Not at this time. Orders placed before 6pm PST can be delivered the next day.

We only make strip hotel deliveries. We do not make business or residential deliveries at this time

Delivery fees are $20 per stop.

No, all gifts are delivered to the bell desk, guest services desk or front desk (each property is different) The hotel makes arrangements to get your gift to the guest. Due to security issues we are not allowed to deliver a gift to the guests' room.

This does happen occasionally, but very rarely. #1 If the gift was delivered before the guest had checked in, the hotel will make a note in their computer system that they have a gift for them. Once the guest has checked in they will be instructed to visit the bell desk where they can pick up their gift with I.D. or they can call the bell desk from their room and a bellman can bring it up. The gift will be in the name of the registered guest which may or may not be the gift recipient. #2 If the gift was delivered for a guest that has already checked in to their room the hotel will call the room. If the guest answers, a bellman can bring the gift to them. If there is no answer in the room a message will be left on the room phone. It is the sole responsibility for the guest to pick up the message to obtain further instructions, this is why we ask you to let the guest know that you are sending them a gift so that they can expect it. We know that gifts are meant to be a surprise, but Las Vegas is a VERY busy town and people do not stay in their rooms much, so it is very important to let them know you've sent them something so that they don't check-out before receiving their gift. #3 If the guest waits until they return home to let you know they never received their gift, there is nothing we can do about that. If the hotel contacts us that a gift was never picked up and record shows they made several calls to the room and phone calls were not returned we will retrieve the gift and issue a refund for the amount of the gift less 45% of the cost value of the gift ONLY. (This covers the cost to pick-up the gift and any loss to food or contents) Tax and delivery fees are non-refundable. If the hotel has no record of the gift being left behind and can show it was picked up a refund will NOT be issued. #4 We are not allowed to deliver gifts directly to the rooms, all room deliveries are made by hotel personnel. They also do not make multiple attempts to deliver so the guest knowing ahead of time that something is being sent to them can take steps to receive your gift.

Unfortunately, no we cannot.

We cannot make changes to the contents after the order has been placed. If you need to make changes to the name, delivery date or delivery address we must have that information 24 hours prior to the delivery date. Cancelling an order after it has been placed must be done prior to 11pm Pacific Time. Orders canceled after that will incur a 30% fee. Please contact us via the Contact Us form and one of our Customer Service agents will assist you.

There are several reasons why an order may be canceled. If we cannot deliver your gift to the hotel due to wrong information such as: not being given the correct name of the registered guest or the correct hotel. We will always contact you first prior to your order being cancelled. If we can't get in touch with you before the end of the day we will have no other choice but to cancel your order. We ask all customers to provide as much information as possible. This includes, but is not limited to: *Hotel Name & Address *Registered Guests Name (It helps to have a middle initial if the guest has a common name such as John Smith) *We must also know what city, state and country the registered guest is from. The hotel will ask us for this information when we call to verify their registration. *Additional Guests who may be staying in the same room *Room number if known *Telephone (Cell Phone) Numbers of the registered guests and/or additional guests When an order is canceled you will be refunded the cost of the gift ONLY. We do not refund tax or delivery fees. In some cases perishable foods will not be refunded. A restocking fee may apply to all refunds and are at our discretion.