Do you have a question?
Please read the questions and their answers below. If you still have questions and found no suitable answer, please contact our customer service dept. Here
Frequently Asked Questions
Do you offer SAME DAY DELIVERY?
-Order must not include any alcohol
-Same day deliveries are only made on Monday - Tuesday - Wednesday
-We do not offer same day delivery on Thursday - Friday - Saturday
-Same day deliveries are not available from November 20th thru January 2nd
I would like to have a gift delivered to a Las Vegas Hotel, Can you do this?
We deliver to all hotels both on and off the strip daily. Delivery fees will apply. When you place your order, please give us the name of the person who the room is registered to and the day they will arrive. We will make sure the gift is there when they check in. All gifts all delivered to either the bell desk, concierge or the front check-in. The hotel will notify the guest that there is a gift for them to pick up. We cannot deliver directly to the guests room. Deliveries are made Monday thru Sunday. We are closed on all major holidays.
What are your local Las Vegas hand delivery fees?
Our local Las Vegas and surrounding area delivery fees range from $18 to $22.
Hotel deliveries are $18 and Business or Residential deliveries are $22.
We charge by the stop no matter how many gifts we deliver to one location.
When will the hotel guest receive their gift?
Business locations are always delivered first in the day.
Can you hand deliver alcohol (Beer, Wine or Champagne)?
All gifts that contain alcohol (Beer, Wine or Champagne) are delivered via courier service. We are in the process of obtaining our liquor license in Henderson where it is legal to sell alcohol in gift baskets. Until we have our license, we will continue to use an outside source for all alcohol gifts.
Do you offer balloons as an add-on to your gifts?
Yes, we can add balloons to any gift that we hand deliver. Gifts that must be shipped do not qualify for a balloon add-on.
If you would like to add balloons to a gift you must contact us as there will be an additional charge for balloons.
18" to 20" Mylar Balloons are $6.00 each
Balloon Bouquets of 3 balloons are $16.00
Balloon Bouquets of 5 balloons are $25.00
Various themes and holiday balloons are available.
Balloons bouquets are a mix of one themed balloon and matching solid colors and shapes.
Does Best Las Vegas Gifts deliver gifts directly to the hotel room?
No, all gifts are delivered to the bell desk, guest services desk or front desk (each property is different) The hotel makes arrangements to get your gift to the guest. Due to security issues we are not allowed to deliver a gift to the guests' room.
What if I don't know the guests room number?
We ask for a room number during the ordering process only because it helps the hotel when we deliver your gift. Keep in mind, a room number is NOT necessary to place your order if you do not have one.
HELP!!! My friend said they never received their gift. What happened?
Can my gift be placed in the hotel room so it is there when they walk in?
Rooms are assigned to a guest upon check-in at the hotel, so there isn't a room for the gift to be placed in until they are given one.
Hotels will not do this for a number of reasons, mainly because rooms can change and the gift could possibly be left in an empty room or a room that has been assigned to another guest.
Why was the gift I ordered different than pictured on the website?
If you order a design from us that was materially different than pictured, we do apologize, but keep in mind that items are replaced with product of equal or greater value.
We do state on our product pages that: Container and Contents are subject to change due to availability.
Product Freshness, Taste and Selection.
Occasionally, but very rarely do we receive product feedback. However, it does happen that a person did not care for an item in one of our designs.
No refunds will be authorized if the gift recipient says they did not like the items included in their gift.
Shipping fruit and/or chocolates from April to October is not recommended.
Do you offer hand delivery to a residence or an apartment complex?
Yes, we can hand deliver your gift to a few select zip codes. However we no longer make residential deliveries to apartment bldgs. or condos unless arrangements can be made to deliver the gift to the property sales office where someone will accept the gift and sign for it.
We can deliver to a time share property or any location where there is a reception desk and someone to sign for the gift.
What if I need to change or cancel my order?
If you need to make changes to the name, delivery date or delivery address we must have that information 24 hours prior to the delivery date.
Please note: We are unable to cancel or change an order once it has been delivered or shipped.
Why was my order canceled?
*Registered Guests Name (It helps to have a middle initial if the guest has a common name such as John Smith)
*Additional Guests who may be staying in the same room
*Room number if known
*Telephone (Cell Phone) Numbers of the registered guests and/or additional guests
We do not refund tax or delivery fees.
A restocking fee may apply to all refunds and are at our discretion.
How do I reach you if I have a question?
We are available to answer questions Monday thru Saturday from 10am to 6:00pm. We do however recommend that you contact us with your questions via e-mail. Please note: We are closed on all major holidays. Please use our Contact Us page to reach us via email. All emails are answered as quickly as possible but please keep in mind, we are located on the West Coast so it may take a few hours to hear back from us if your location is in another time zone. You can also send us a text message to (702) 271-9773
Does Best Las Vegas Gifts have a retail store?
Distinct Impressions does not currently have a retail store location at this time, however we do have a commercial property/warehouse. If you are in the local area and wish to pick up your gift, please contact us for an appointment and directions.
Do you have a catalog?
Can I fax my order to you or send it via e-mail?
The item you wish to send with the recipients name and address.
Don't forget to include a gift message of 75 characters or less.
How do I know you have received my online order?
My credit card wasn't charged. Did my order go through?
If you do not find the gift you are looking for, please visit our Custom Design Center
Distinct Impressions in Las Vegas makes it easy to order, our customer service department is friendly, efficient and everything in our store is backed by our 100% satisfaction guarantee. Please take a look around, we are certain you will find just what you have been searching for. We are located in Southern Nevada just outside of Las Vegas. We offer hand delivery to most of the Las Vegas Valley. We value your opinion. Let us know what we can do to improve on an already-exceptional shopping experience. If you experience any difficulties with this website please contact us.